Dispute Prevention and Resolution (LTDR3216)
BSc Land Transport - LT
Semester: Second Semester
Level: 300
Year: 2018
UNIVERSITY OF BAMENDA
Direct costs;
Indirect costs;
Hidden costs?
(5 marks)
What is the role of the following in conflict prevention?
a) The standing neutral?
b) The mediator? (5 marks)
How can the following techniques prevent conflicts?
a) Cooperation?
b) Dispute control? (5 marks)
What is Alternative Dispute Resolution? (5 marks)
What is the role of the following in conflict resolution?
a) The Legal Department?
b) The notary public? (5 marks)
How can the relations between transport companies and:
a) Service providers;
b) Customers; present a situation of potential conflict? ’ (5 marks)
Distinguish between:
a) A civil matter and a criminal matter;
b) Informal and formal procedure. (5 marks)
In conflict prevention, what are:
6.
7.
4.
Part Two: MCQs on 35.
INSTRUCTIONS: If you tick more the one answer, all the answers will be considered
wrong.
8. The highest authority who represent s a corporate body is:
The General Manager;
The Chairman of Board of Directors;
The board of Directors;
The Highest share holder. (5 marks) P.T.O
HIGHER INSTITUTE OF TRANSPORT AND LOGISTICS, BAMBILI
LEVEL: 200
2
nd
SEMESTER EXAMINATION 2018
COURSE: TLLT 2212
LECTURER: MULUH SHADRACK TENING
DISPUTE PREVENTION AND RESOLUTION
First Part: Short essays on 35 (4 lines maximum for each answer)
on
www.schoolfaqs.net
Creation of communication channels at the start of business relations
;
Agreement on the company’s long term objectives. (5marks)
non binding powers;
A staff of the company empowered by the parties to settle company
disputes peacefully;
Arise between workers and employers;
Are settled peacefully at enterprise level;
Arise between share holders in the same sector;
Arise in a country without foreign intervention. (5marks)
>
A neutral negotiator with legally binding powers to settle disputes.
(5marks)
13. The arbitrator is:
An internal actor in conflict resolution;
.An external actor in conflict resolution;
A neutral actor in conflict prevention whose decision is not legally
binding;
A legally imposed-actor in (5 marks)—
4. Cooperation as a technique of conflict prevention entails:
A Creation of communication channels among business partners during the
operational stage;
10. The worst disadvantage of litigation is:
>
Social tension in the enterprise;
>Exposure of company secrets;
High financial costs on enterprises;
Fail in sales due to poor company image. (5marks)
11 fhe ombudsman is:
> An internal confidential actor in conflict prevention;
> A staff paid by the workers as private consultant;
> An external actor in conflict prevention;
> A dispute settler paid by both workers and the enterprise. (5marks)
12. The standing neutral:
* Is an internal actor in conflict prevention paid by both parties with non-
bmding powers;
> .Au external actor, commanding respect, with high negotiating skills, with
9. Internal disputes are those which:
Good Luck!!!
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