Documentation and Communication Skills (GSDR2101)
Higher Institute of Transport and Logistics (HITL)
Semester: First Semester
Level: 200
Year: 2018
Section A: Communication Skills
1) Where does communication begin and where does it end? (5 mks)
2) Discuss the elements of communication (16 mks)
3) An incident has occurred and affected the image of your company negatively.
You intend to give a press conference to boost sales once more. Which media
will you use and why? What is the mode of speech delivery will you adopt and
why? (14 mks)
Section B: Documentation Skills
1) Define the following;
i) Documentation
ii) Library catalogue
iii) Library classification
iv) Bibliography
v) Information
2) Write down the elements of descriptive cataloguing
3) Briefly describe the following
i. Abstracts
ii. Encyclopedia
iii. Dictionaries
iv. Atlases
v. Maps
FIRST SEMESTER EXAMINATIONS
School/Faculty: HITL Department: General Studies Lecture(s): Dr Cheo/Mme Bongnda
Level: 200 Semester: First Academic Year: 2017/2018
Course Code: TLGS 1101 Course Title: Communication and Documentation Skills Hall: HITL 01 & 02
Date: 20/03/2018 Duration: 2 Hours Time: 12:00 – 2:00
Instruction(s): Answer all Questions
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