Documentation and Communication Skills (GSDR2101)
Higher Institute of Transport and Logistics (HITL)
Semester: First Semester
Level: 200
Year: 2017
School/Faculty: HITL
DEPARTMENT: General Studies LECTURER(S): DR. V. CHEO/Mrs. Bongnda W.
Level: 1 SECOND SEMESTER EXAMINATION Academic Year: 2016/2017
COURSE CODE: TL 1101 COURSE TITLE: Communication and Documentation Skills
DATE: 19/05/2015 HALL: PBC (2&3) TIME: 12:00 – 15:00
Instructions: Answer all questions in Section B and Two Questions in Section A. Question 1 is obligatory
THE UNIVERSITY OF BAMENDA
P.O BOX 39 Bambili
REPUBLIC OF CAMEROON
Peace-Work-Fatherland
0 .
. 17 0
SECTION A: Communication Skills
1) Transport and logistics is a potential viable business sector in Cameroon. With reference to
your respective options, explain how communication can be employed to enhance customer
services and profit making (20mks)
2) Discuss the factors likely to militate against effective communication (20mks)
3) Provide a comprehensive discussion on the various modes of speech delivery (20mks)
SECTION B: Documentation Skills
1. Briefly define the following (18mks)
a) A library
b) A library catalogue
c) Descriptive catalogue
d) Bibliography
e) Reference
f) Index
g) Abstract
h) Graphic documents (Give documents)
i) In order to gain access to various documents in the library, the following categories of entries
as seen below can be approached using the library catalogue. Briefly define each.
Main entry
Added entry
Reference or cross-reference entries
Analytical entry
2. (12mks)
a) Name and describe three types of library catalogues (physical forms)
b) What are the two types of reference entries of a document? Give an example of each
c) Give 3 reasons why documents are classified in a library
d) Write in full
i) D.D.C Scheme
ii) L.C.C Scheme
e) Using the D.D.C Scheme, documents are organized on the stacks from ___________ to
____________ for easy retrieval
f) What is copyright? READ OVER YOUR WORK/GOOD LUCK!!!
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